We can deliver any of our rentals to your event location if the rental total meets the minimum of $375. The delivery fee will be calculated based on the area.

You can rent any of our panels individually or as a set. The panels can be painted a specific color upon request for an additional fee.

We do not offer full refunds at this time.

After receiving your non-refundable 50% deposit, we will start working on your event. This includes purchasing balloons specific to your color scheme, sourcing and coordinating with other vendors, not accepting any additional events due to the time/location of your event, purchasing miscellaneous decor, etc.

However, I will see if I can work with you to refund anything outside of your deposit. That will all depend on when you cancel and the circumstances.

We understand that some things that occur are out of your control, but should you need to cancel or reschedule the event date, we will use any payment/deposit we’ve collected towards any future events.

We will only offer a full refund if the cancellation is due to an issue on our end.

You can pick up any rental items from us in Chino, CA.

For those using the truck bed to transport our rentals, please bring straps or rope to secure your rental items.

We provide the dimensions before you secure your rentals so you can plan and ensure your vehicle can transport the rentals.

To secure your event date, we require a nonrefundable deposit of 50%. The remaining balance of your event must be paid four weeks before the event date. Dates are reserved on a first-come, first-served basis, and no dates will be held without a deposit. Once we receive your deposit, we will begin planning your event.

Our minimum for backdrops is $650. The minimum for our backdrops with balloon installation does not include the delivery/service fee.

Yes, we charge both. The service fee covers the installation and breakdown of your event. The delivery fee is based on the event location and the services being rendered.

The rush fee is 10% of the total, excluding service & delivery fees. This applies only if the event is booked 21 days before the event date.

All mock-ups and color confirmations are provided. Once we receive your deposit, we will send you the mock-ups and color confirmations.